Gift Card Policy

Last updated 16 November 2023

Our Gift Voucher Policy is designed to provide clarity and transparency in the usage and terms of our digital gift cards.

1. Gift Voucher Structure and Description:

Our gift vouchers come in denominations of $10, $25, $50, and $100. Delight your loved ones with the freedom to choose their favorite piece from our stunning collection of jewelry. The vouchers are suitable for various occasions, from birthdays and anniversaries to weddings, baby showers, and major holidays like Valentine's Day and Mother's Day.

2. Gift Voucher Expiry:

All gift vouchers are valid for a period of three (3) years from the date of purchase.

3. Taxation on Gift Cards:

No sales tax is charged when purchasing gift cards; however, purchases paid for using gift cards may be subject to tax. Upon redemption of the gift card, applicable sales tax will be withheld. The sales tax amount may be paid for using the funds on the gift card, or the redeeming party may need to pay any additional sales tax during the purchase process.

4. Refunds:

No refunds are allowed on gift cards.

5. Usage Limitations:

  • Gift cards can only be redeemed for merchandise and not cash.
  • Redeemable only at our online store.
  • Redeemable for orders not exceeding the credit value on the card, unless the difference is paid for by the buyer using another means.

6. For Inquiries:

  • The balance can be viewed on our website by clicking "view gift card balance" in the email that you will receive following your purchase, or by contacting us at inquiries@realsyntheticjewelry.com.

7. Lost or Stolen Cards:

In the event of a stolen or unauthorized use of a gift card code to place an order, customers must notify us before the shipment has been processed, which is usually within 24 hours of the gift card being redeemed, after which we will cancel the order and issue a replacement gift card. Once the shipment has been processed, we are unable to cancel the order.

8. Transferability:

Gift cards are transferable and can be given as gifts to any recipient of the buyer's choice.

9. Combining Gift Cards:

Customers have the flexibility to combine multiple gift cards in a single purchase.

10. Remaining Balances:

Remaining balances on the card are non-refundable and will remain on the card until the earlier of being used or expiring. Partial balances will stay on the card, if not all funds are used in a single purchase.

11. Acceptance of Terms:

  • Your use of this gift card constitutes acceptance of these terms.

We appreciate your trust in Real Synthetic Jewelry, and we're here to make your gifting experience memorable and hassle-free. If you have any questions or concerns, please contact our customer support team.

Real Synthetic Jewelry reserves the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.